Terms & Conditions
Last updated: November 2025
1. Introduction
These Terms & Conditions govern the use of Lumea Pilates Studio, including the website, booking system, memberships, and participation in classes.
By booking a class, purchasing a membership, or attending our studio, you agree to these Terms & Conditions.
2. Studio Details
Lumea Pilates Studio
Shop 1/660 Great Northern Hwy, Herne Hill WA 6056, Australia
3. Change of Terms
Lumea Pilates Studio reserves the right to change class schedules, services, membership fees, and these Terms & Conditions at any time without prior notice.
4. Minimum Age
You must be at least 14 years old to attend classes or obtain a membership. Clients under 18 require parental or guardian consent, including completing any necessary paperwork before attending classes.
5. Booking & Payment
• All bookings must be made via Momence or our website.
• Payment is required at the time of booking.
• Memberships, class packs, and introductory offers are non-refundable and non-transferable.
• Prices are subject to change for new bookings, but existing bookings will not be affected.
• Advance booking is recommended to secure your preferred class times.
6. Cancellations & No-Shows
• Classes must be cancelled at least 6 hours before the scheduled start to avoid losing a class credit.
• Cancellations can be made via Momence or our website.
• Late cancellations or no-shows will result in the loss of a class credit or a penalty fee depending on membership type.
• If a class is cancelled by the studio (e.g., due to low attendance), you will be notified and your class will be refunded.
7. Memberships & Class Packs
• Memberships and class packs are valid only for the registered client.
• Expiry dates apply and are clearly stated at the time of purchase.
• Memberships may be paused in exceptional circumstances (e.g., illness, injury, pregnancy, travel) by emailing hello@lumeapilates.com.au at least 2 business days before the pause start date.
• Additional classes beyond your membership allocation may incur an extra fee, charged automatically.
• Introductory offers apply to new clients only and must be used within the validity period.
8. Health & Safety
• By attending classes, you confirm that you are physically able to participate.
• You must disclose any injuries, medical conditions, or pregnancy prior to class.
• Pregnant clients must provide clearance from their doctor before participating.
• Clients must follow all instructor directions to ensure safe participation.
• Lumea Pilates Studio reserves the right to refuse participation if it is deemed unsafe.
9. Studio Etiquette
• Arrive at least 5 minutes before class (new clients: 10 minutes). Late entry may be refused.
• Grip socks are required for all Reformer classes. Socks are available for purchase in the studio.
• Mobile phones should be on silent and stored away during class.
• Respect staff, instructors, and fellow clients at all times.
• Entering the studio under the influence of drugs or alcohol is strictly prohibited.
• Harassment, intimidation, or inappropriate behavior will not be tolerated.
10. Equipment Use
• Use all equipment respectfully. Return equipment to its proper place after use.
• Clean reformers and props after use with the provided spray and towels.
11. Belongings & Lost Property
• Personal items may be stored on provided baskets.
• Bags, shoes, and valuables should not be left on the studio floor.
• Lumea Pilates Studio is not responsible for lost or damaged items.
• Lost property will be held for 7 days before disposal.
12. Photography & Video
• Classes may be recorded for quality control or promotional purposes.
• If you do not consent to being photographed or recorded, notify us in writing before class.
• You may not photograph or record other clients without their consent.
13. Liability Waiver
• All clients must sign a Waiver of Liability before attending classes.
• Lumea Pilates Studio, instructors, and staff are not liable for injury, loss, or damage incurred while participating in classes, except where required by law.
14. Miscellaneous
• Attendance is generally limited to one class per day unless otherwise approved.
• We aim to notify clients of cancelled classes as early as possible.
• Major public holidays may affect studio opening hours.
15. Contact
For questions regarding these Terms & Conditions or your membership, contact:
Lumea Pilates Studio, Shop 1/660 Great Northern Hwy, Herne Hill WA 6056, Australia
Thank you for being part of Lumea Pilates Studio. We look forward to seeing you in class and providing a safe, enjoyable Pilates experience.