Privacy Policy
Last updated: November 2025
1. Introduction
This Privacy Policy describes how Lumea Pilates Studio collects, uses, and protects your personal information when you visit our website, create an account, make bookings, or use our services.
We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and applicable Australian privacy regulations.
By accessing our website or using our services, you agree to this Privacy Policy.
2. Who We Are
Lumea Pilates Studio
Shop 1/660 Great Northern Hwy, Herne Hill WA 6056, Australia
3. Information We Collect
We may collect the following types of personal information:
• Full name
• Email address
• Phone number
• Date of birth (for safety and suitability purposes)
• Booking and attendance history
• Payment information (processed securely via Stripe — we do not store full card details)
• Emergency contact details (if required)
• Health or injury information if voluntarily provided via waiver or consultation forms
We may also collect non-personal information such as browser type, device type, and website usage via cookies.
4. How We Collect Information
We collect data through:
• Class bookings and account creation (via Momence and our website)
• Online payment processing (via Stripe)
• Enquiry, registration, or waiver forms
• Direct communication via email or phone
• Website interaction and analytics (via Squarespace, including the use of cookies)
5. Why We Use Your Information
We use your information to:
• Manage bookings, memberships, and attendance
• Process payments securely
• Communicate important updates, reminders, or schedule changes
• Ensure participant safety during classes
• Provide customer support
• Send marketing or promotional emails (you may unsubscribe at any time)
• Improve our website and services
6. Sharing Your Information
We only share your data with trusted third-party providers required to operate our business:
• Momence – class scheduling and client management
• Stripe – secure payment processing
• Squarespace – website hosting
These providers comply with industry security standards. We do not sell, rent, or trade your personal information.
7. Cookies
Our website may use cookies to improve user experience, track analytics, and support booking functionality. You may choose to disable cookies in your browser; however, this may impact website performance.
8. Data Security
We take reasonable steps to safeguard your data from misuse, loss, and unauthorised access. All payments are encrypted and handled by PCI-DSS compliant providers.
9. Your Rights
You have the right to:
• Request access to the personal information we hold about you
• Request correction or updating of your information
• Request deletion of your data (subject to legal and contractual obligations)
• Unsubscribe from marketing communications at any time
To make a request, please contact us at hello@lumeapilates.com.au.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated “Last Updated” date.
11. Contact Us
For privacy enquiries or requests regarding your personal data, please contact:
Lumea Pilates Studio
Shop 1/660 Great Northern Hwy, Herne Hill WA 6056, Australia
Thank you for trusting Lumea Pilates Studio. We are committed to protecting your privacy and ensuring you feel safe both online and in our studio.